order process

Once a customer has finished selecting prints and choosing accessories, its time to checkout.Checkout occurs via a secure page on FineArtAmerica.com (SSL encrypted).Customers can pay for their purchase using any major credit card (American Express, Mastercard, or Visa) or PayPal.During the checkout process, the customer will specify the shipping address where the prints should be delivered.FineArtAmerica.com will then calculate the applicable shipping cost and add that to the total order.Once the customer verifies that all information is correct, the order is submitted for processing.We then charge the customer's credit card and credit your FineArtAmerica.com account with your profits on the sale (i.e. print price + accessory commission).

When you receive an order, an e-mail notification will be instantly e-mailed to you.The e-mail will list the prints that were sold, the sizes of the prints, any accessories that were selected, and your profits on the sale.At any time, you can login to your account on FineArtAmerica.com and view your complete sales history as well as your current account balance.

The customer also receives an e-mail confirming that his/her order was received and is being processed.

At this point, the production wheels are set in motion, and our staff begins the process of printing, stretching, matting, framing, glazing, protecting, boxing, and shipping! All framed orders are shipped in heavily-protected cardboard boxes.Print-only orders are rolled and shipped in cardboard tubes.Most orders ship within 1 - 3 days.All orders within the United States are shipped via UPS Ground (except Hawaii and Alaska - UPS Air).All international orders are shipped via FedEx or USPS.FineArtAmerica.com will ship orders to anywhere in the world.

As soon as the order ships, the customer will receive another e-mail with the tracking information. In addition, the customer can login to his/her account on FineArtAmerica.com at any time in order to view his/her purchase history and the shipment status of each purchase.

Depending on the location of the customer, the print(s) will arrive within 1 - 5 days, and the process is complete!

Satisfaction Guarantee (Return Policy)
Our return policy is very simple:
If you're not happy with a purchase that you made on FineArtAmerica.com, for any reason, you can return it to us within 30 days of the order date.   As soon as it arrives, we'll issue a full refund for the entire purchase price.   Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
    • Fine Art America sells thousands of pieces of artwork each month - all with a 100% money-back guarantee. 
    • If you've hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose! 
    • We take great pride in the fact that artists have chosen Fine Art America to fulfill their orders, and we look forward to helping you select your next piece!
    First Time Buyers
    Welcome to Fine Art America!   Since it's your first time shopping with us, here are a few, fun facts to give you some peace-of-mind regarding your first purchase:
    1. We're the largest online art site in the world - yes, really!   We process thousands of orders per day for buyers just like you.
    2. If you have any questions about your order, you can call us any time at 877-807-5901.   We're available 24 hours per day / 7 days per week.   Give it a try!   Call the number right now, and a friendly customer service representative will pick up in less than 15 seconds.
    3. If you're not happy with your order, for any reason, you can return it to us within 30 days for a refund (see "Satisfaction Guarantee", above).
    4. Our buyers love to write reviews once they receive their orders.  Click here to read some reviews from the past few days.
    5. 100,000+ Facebook fans can't be wrong!